Intimacy of Touch: Terms & Conditions

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Please take the time to read through this information carefully.

By booking a treatment with Intimacy of Touch you are agreeing to my Terms & Conditions and Privacy Policy . You also agree to attend the treatment you have booked.

In what follows:

  • "I", "me", "my" and other first person terms refer to me, Intimacy of Touch and other therapists I may engage to provide services
  • "You", "your" and other second person terms refer to you, a client of Intimacy of Touch
  • Unless otherwise stated:
    • The singular implies the plural and vice versa
    • The masculine implies the feminine

Appointments

You can book an appointment me in a number of ways, including via my website, by telephone, text or email.

Upon making a booking, you will receive an email confirming all the important details, including location time, cost and duration of your appointment, and a description of the services you have requested. I will send you an email reminder of your appointment between 24 and 48 hours before it is due to start.

You need to complete an Pre-Treatment Questionnaire before your appointment. Please complete this in advance because I will not be able to treat you until you have. Please also note that completion of this form on the day will take up part of your appointment time. If this is not your first visit, you can use your answers to a previous questionnaire as the basis for your answers for your next appointment.

Payment

All bookings are provisional until confirmed by me.

If you book an appointment more than 14 days in advance, you have the option to pay a deposit of 25% at the time of booking and the balance no more than 7 days before your appointment.

Bookings made less than seven days in advance must be paid in full at the time of booking.

Cancellations, late arrivals and no-shows

Bookings made less than seven days in advance must be paid in full at the time of booking.

You can cancel your appointment at any time up to 48 hours beforehand, with no cost to you: I will provide you either with a full refund of any monies you have paid or allow you to rebook (the same treatment) at a different date and time, subject to my availability.

If you cancel between 48 and 24 hours ahead of your appointment, I will refund 50% of any monies you have paid to date.

If you pay a deposit to secure a booking and subsequently fail to pay the remaining balance in full by the due date, you will forfeit 100% of your deposit.

If you are a no-show or cancel on the day, you will receive no refund.

Notwithstanding the above, if I incur any costs associated with your cancelled or unfulfilled booking, for example second therapist fees for a four-handed massage, I reserve the right to deduct those costs from any refund that you are due.

If, for whatever reason, I fail to attend your appointment or unfortunately have to cancel less than 48 hours in advance, I will refund all monies you have paid in relation to this specific booking to date and, in addition, give you a 25% discount on any future booking.

If you arrive for a booking after the appointed time, I will do my best to honour the full duration of your appointment, but I have no obligation to do so or to offer a full or partial refund. If you choose to end your appointment early, I will not "make up" any lost time at a future appointment and will have no obligation to offer any refund.

Misrepresentation

In this section, the feminine does not imply the masculine.

By booking a massage for one person with me, you warrant that

  • You are aged eighteen or over
  • You are a cis female or a post-operative transexual female

By booking a couple’s massage with me, you warrant that

  • You are both aged eighteen or over
  • At least one of you is a cis female or a post-operative transexual female

Whether booking a couple’s massage or a massage for one person, you warrant that you will complete all questionnaires associated with the treatment yourself, accurately and completely.

If you are unable to complete any questionnaire yourself, it is vital that you - or someone else - contact me beforehand to discuss the situation so that we might agree a solution.

Failure to meet any of the conditions in this section, unless previously discussed with me and agreed in writing, will result in immediate cancellation of your booking without refund.

Confidentiality

All your information and clinical records will be safeguarded by me and will remain confidential. Unless required to do so by law, I will not otherwise share, sell or distribute any of the information you provide to me without your prior written or electronic consent.

Your consultations and details of your treatments will not be discussed with anyone other than you, unless you give your prior written consent.

In order to prevent unauthorised access or disclosure, I employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. I have also put in place suitable physical, electronic and managerial procedures to safeguard and secure the information I collect online. I will retain your information for a reasonable period or as long as the law requires.

I have voluntarily registered with the Information Commissioners Office and comply with the provisions of Data Protection Act (1998) and Regulation (EU) 2016/679 [the General Data Protection Regulation (GDPR)].

Only I will have access to these records, and solely for the purpose of providing you with the services you have requested.

For more information, please review my Privacy Policy and FAQs .

Health & safety

I am a member of the following professional associations.

I hold professional indemnity insurance through [TO DO].

Copies of my memberships, qualifications and insurance certificates are available for inspection on request.

I will ensure that any third party who provides services on my behalf has similar insurances and indemnities.

However, in receiving a sensual massage, any other form of bodywork, or any treatment that involves any degree nudity, arousal, or erotic stimulation, you acknowledge that you do so at your own risk and acknowledge that you have an obligation to disclose any relevant issues even if not explicitly asked to do so. You will be asked to sign an agreement of service both before and after taking any sensual bodywork treatment that involves physical or intimate touch of any type.

Due to the nature of massage and the need for close contact, I will maintain a high standard of personal hygiene and I ask you to ensure that you do the same.

If I am unwell, suffering from a cold or virus, infection or general ill health, I will not be able to work due to the risks of cross-contamination. This may result in me contacting you to inform you of the issue at the earliest opportunity to make suitable alternative arrangements, in which case the provisions of Cancellations, late arrivals and no-shows above will apply.

I ask you not to attend for a massage if you are unwell, suffering from a cold or virus, infection or general ill health. Please contact me at the earliest opportunity to rearrange your appointment. If you are unwell and contact me to inform me of your illness, please note that my Cancellation Policy may still apply, but I will be as sympathetic as possible.

I am not responsible for the loss or damage of personal items during your time with me.

I reserve the right to refuse or terminate any treatment if you are physically or verbally abusive towards me, or if you demonstrate any intolerant, aggressive or sexually inappropriate behaviour. Such behaviour may result in a partial or total ban from Intimacy of Touch, and may also result in criminal proceedings.

If you attend for an appointment and are, or appear to be, under the influence of recreational drugs or alcohol, your appointment will be terminated or cancelled without refund.

Disclaimer

I provide massage therapy in a variety of forms, but none of these bodywork modalities are a substitute for professional medical care or counselling. I will not diagnose conditions, prescribe medication or medical treatment of any kind. If you want such advice please refer yourself to a GP or other qualified medical specialist or practitioner.

You have a duty to provide accurate and true medical and personal information, to the best of your knowledge, and to keep me up to date with details of any medication, symptoms, medical concerns or treatments you are having investigated or for which you are undergoing treatment.

I may refuse to treat you or any part of your body with just and reasonable cause. If I need to do this, I will explain why in a timely and appropriate fashion. I reserve the right to terminate any appointment at any time if I believe that it is not safe or in your best interest to continue. Likewise, you have the right to refuse, modify or terminate treatment at any time, regardless of any prior consent that you may have provided.